Returns & refunds policy

 

At YNYM (TradeTastic International Limited), we are committed to delivering quality products and great customer service. Please carefully review our policy regarding returns, exchanges, and refunds.

 

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1. Returns & Exchanges

We accept returns or exchanges under the following conditions:

• The item is damaged, defective, or incorrectly sent
  

• You notify us within 7 days of receiving your order
  

• You provide:
  

  • • Your order number or proof of purchase
      
      
    • Clear photo(s) of the issue
      
      
    • Confirmation that the product is:
      
      

      • • Unopened

        • Does not require refrigeration or freezing
          

        • At least 3 days away from its expiry or best before date
          
          

Please email us at info@ynym.co.nz to begin the process. Do not return any item without our prior approval and instructions.

We do not accept returns or exchanges for:

• Change of mind
  

• Items damaged due to misuse or improper storage
  

• Requests made more than 7 days after delivery
  
  

Important: You must arrange your own courier to return the product to us. We are not responsible for any items lost or damaged during return shipping.

 

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2. Refunds

Refunds will only be issued if:

• The item is confirmed as faulty, damaged, or incorrect
  

• A replacement is unavailable
  
  

Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 7 business days.

 

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3. Need Help?

For any return, exchange, or refund enquiries, please contact us:

info@ynym.co.nz

We are here to help and will do our best to resolve your issue promptly and fairly.